qh178 Privacy Policy

qh178 ("we", "us", "our", "the Platform") operates the online gaming platform accessible at qh178.app, offering live casino games, slots, crash games, bingo, and sports betting services to players in the Philippines. qh178 is the data controller responsible for the personal information collected through this platform.

This Privacy Policy applies to all users of the qh178 website, mobile interface, and any related services. By registering an account or using the qh178 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

qh178 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Sensitive Personal Data

In certain circumstances — particularly for enhanced identity verification or responsible gaming assessments — qh178 may collect sensitive personal data such as copies of government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license, or PhilSys national ID). This data is handled with additional security controls and is only processed where strictly necessary and permitted by applicable law.

qh178 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the qh178 platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, BPI, BDO, and Metrobank during transaction processing.
• Publicly available sources: In limited circumstances, qh178 may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

qh178 uses your personal data for the following purposes:

4.1 Platform Operation

To create and manage your qh178 account, process deposits and withdrawals via GCash and Philippine bank transfers, deliver gaming services, resolve disputes, and provide customer support in Filipino-English.

4.2 Legal and Regulatory Compliance

To verify your identity and age (21+ requirement under Philippine gambling regulations), conduct anti-money laundering (AML) and Know Your Customer (KYC) checks, report suspicious activity to relevant Philippine authorities, and maintain records required by applicable law.

4.3 Security and Fraud Prevention

To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, multi-accounting, and other prohibited conduct as defined in the qh178 Terms & Conditions.

4.4 Responsible Gaming

To monitor gaming patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming interventions where appropriate.

4.5 Marketing Communications

With your explicit consent, to send you promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw your marketing consent at any time by updating your account preferences or contacting qh178 support.

4.6 Platform Improvement

To analyze usage patterns, conduct A/B testing, improve game offerings, and optimize the qh178 user experience for Filipino players.

qh178 processes your personal data on the following legal grounds under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012):

• Contractual necessity: Processing required to perform the contract between you and qh178 — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine gambling regulations, AML laws, tax obligations, and other applicable legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and certain optional data uses, where you have provided explicit, informed consent that you may withdraw at any time.

qh178 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

6.1 Service Providers

qh178 engages trusted third-party service providers to assist in platform operations, including KYC and identity verification providers, payment processors (GCash, BPI, BDO, Metrobank), cloud hosting providers, fraud detection services, and customer support platforms. These providers are contractually bound to process your data only on qh178's instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

qh178 will disclose personal data to Philippine regulatory authorities (including PAGCOR), law enforcement agencies, financial intelligence units, and courts where required by law, court order, or regulatory direction. Such disclosures are made without prior notice to the account holder where legally required.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of qh178's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.

qh178 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyze usage patterns. The types of cookies used by qh178 include:

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and cashier access.
• Analytics cookies: Used to understand how players interact with qh178, which pages are most visited, and where technical issues occur. Data collected is aggregated and anonymized.
• Preference cookies: Used to remember your language, display, and notification preferences across sessions.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorized login attempts.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using qh178, but may affect certain personalization features. Note that disabling essential cookies may prevent you from logging in or accessing the cashier.

qh178 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and legitimate business purposes. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with Philippine AML and gaming regulations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by Philippine financial regulations.
• Gaming history: Retained for a minimum of 3 years for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for 2 years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for 1 year following withdrawal of consent, as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with qh178's data destruction procedures.

qh178 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the qh178 platform.
• AES-256 encryption for sensitive data stored in qh178 databases.
• Multi-factor authentication options for player accounts.
• Regular penetration testing and security audits by independent third parties.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Automated intrusion detection and real-time security monitoring.

In the event of a personal data breach that poses a risk to your rights and freedoms, qh178 will notify the relevant Philippine data protection authority and affected players in accordance with the timelines prescribed by the Data Privacy Act of 2012 and its implementing rules.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by qh178:

• Right to be informed: The right to know what personal data qh178 collects, how it is used, and with whom it is shared — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data qh178 holds about you, including your account information, transaction history, and gaming records.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by qh178.
• Right to erasure: The right to request deletion of your personal data, subject to qh178's legal obligations to retain certain records under Philippine law.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format for transfer to another service provider, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the qh178 Data Privacy Officer at the contact details provided in Section 14. qh178 will respond to all data rights requests within 15 business days. Some requests may require identity verification before they can be processed.

The qh178 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. qh178 does not knowingly collect personal data from individuals under the age of 21.

The qh178 platform may contain links to third-party websites or services, such as payment provider portals (GCash, BPI, BDO, Metrobank) accessed during transaction processing. These third-party sites operate under their own privacy policies, which qh178 does not control and is not responsible for.

qh178 recommends that you review the privacy policy of any third-party site you visit. The inclusion of a link to a third-party site on the qh178 platform does not constitute an endorsement of that site's privacy practices.

qh178 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. Where changes are material, qh178 will notify registered players via email or an in-platform notification at least 14 days before the changes take effect.

The most current version of this Privacy Policy will always be available at qh178.app/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the qh178 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by qh178, please contact our Data Privacy Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with qh178's response to your data rights request.